Service or equipment issues
If a supplied item or service is defective, damaged, or materially different from what was ordered, notify customer care as soon as possible and within three days of delivery. Visible damage should be reported within 24 hours. Keep the item unused and in its original condition and packaging where applicable. Damage arising during customer use does not qualify.
If replacement is not possible after a valid claim, the eligible amount may be refunded. Returns caused by a mistaken order or change of preference after installation may not be accepted. Return logistics and a restocking fee may apply where permitted by the customer agreement.
Online and duplicate payments
The refundable amount is limited to the amount Sri Lakshmi Networks receives from the payment gateway. Payment-provider deductions may not be refundable. A valid receipt is required. For duplicate payments, provide documentary evidence by email or another support channel.
Recharges and bill payments
Completed recharge and bill-payment orders cannot ordinarily be cancelled or returned. Customers are responsible for checking the mobile number or Sri Lakshmi Networks account ID before payment.
If an account is charged but the requested recharge is not received within 24 hours, contact support with the operator, order number, amount, region, account or mobile number, and payment evidence. Additional information may be requested to investigate.
Verified claims
When a claim is verified, an approved refund is normally processed within 21 working days from the first report. If a paid recharge is rejected as invalid by an operator, the amount may be placed in the customer account balance or wallet for a future purchase.
How to request help
Email help@srilakshminetworks.com or call +91 80 4958 7000. Include only information needed to identify the transaction; never send a password, OTP, PIN, or full card details.