Your signed Customer Application Form (CAF), selected tariff, and applicable law form the complete service agreement. Contact Sri Lakshmi Networks for the current full CAF before subscribing.
Definitions
“SLNPL” means Sri Lakshmi Networks Private Limited. “Customer” means a person or entity whose application has been accepted and service activated. “Services” includes internet access and related or value-added services. “Customer Premises Equipment” includes routers, modems, cables, and accessories supplied but not sold by SLNPL.
Activation and availability
Service is provided after application acceptance and subject to technical feasibility. Installation can require feasibility checks, fiber work, wiring, and other technical activity; activation timing is therefore not guaranteed. Published broadband speed is the maximum plan speed and may vary because of congestion, technical limitations, maintenance, or circumstances beyond reasonable control.
Tariffs and payment
- Services are prepaid and charges are payable in advance.
- Taxes, duties, equipment, static IP, installation, and other applicable charges may be additional.
- Plans, discounts, benefits, and add-ons may change subject to applicable TRAI rules.
- Prepaid service may disconnect when its validity or balance expires.
Network and support
SLNPL will use reasonable efforts to maintain service. Quality or availability may be limited or suspended for maintenance, upgrades, failures, regulatory directions, payment default, misuse, fraud prevention, force majeure, interconnection failure, or other reasonable operational causes. Customers should promptly register connectivity issues with the helpdesk.
Support hours
Telephonic support is generally available from 8:00 AM to 10:00 PM. On-site support is generally available from 10:00 AM to 6:00 PM after telephone troubleshooting and subject to scheduling.
Customer obligations
Customers must provide accurate application information, pay applicable charges, comply with law and regulatory directions, secure their own Wi-Fi and devices, prevent spam or malicious traffic, and use the service only for declared lawful purposes. The service must not be resold or used to interconnect with other providers without written authorization and required approvals.
Equipment
Equipment supplied but not sold by SLNPL remains SLNPL property and must be kept in good working condition, not shifted or transferred without permission, and returned when service is suspended or disconnected. Damage, loss, misuse, or out-of-warranty repair may be charged to the customer.
Suspension and termination
Service may be suspended or terminated for non-payment, unlawful use, inaccurate customer details, network risk, regulatory direction, or breach of the agreement. Permanent disconnection and final settlement are subject to the commitment period, outstanding charges, return of equipment, and the current CAF.
Liability
Except where required by law or expressly stated in the CAF, SLNPL does not guarantee uninterrupted service and is not responsible for indirect or consequential loss arising from interruptions, customer equipment, third parties, force majeure, or customer acts or omissions.
Confidentiality and law
Service is subject to applicable Indian law and telecommunications regulation. Customer information may be disclosed to statutory, regulatory, security, credit, or collection authorities where legally required or reasonably necessary to provide and protect the service.
Questions
Request the current full CAF or ask about these terms at help@srilakshminetworks.com or +91 80 4958 7000.